TERMS OF SERVICE

Last updated: 6 October 2026

1. About These Terms

This website is operated by RIVE & RITUEL.

Throughout these Terms of Service, “RIVE & RITUEL”, “we”, “us” and “our” refer to RIVE & RITUEL. “You” and “your” refer to any person who visits our website, creates an account, contacts us or purchases a product or service directly from us.

These Terms govern your use of the RIVE & RITUEL website and purchases made directly through our online store.

By using our website or placing an order, you agree to these Terms together with our applicable policies, including our:

• Exchange, Returns & Store Credit Policy
• Shipping & Delivery Policy
• Privacy Policy
• Product care instructions
• Product-specific or promotional terms displayed at the time of purchase

Please read these Terms carefully before placing an order.

Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products and services.

2. RIVE & RITUEL

RIVE & RITUEL is a Swiss premium swimwear and bodywear brand.

Our garments are designed around a considered production model focused on quality, versatility, responsible manufacturing and small-scale or individual production.

Contact details:

RIVE & RITUEL
Esplanade de Pont-Rouge 9a
1212 Lancy
Switzerland

Email: customer.care@riveandrituel.com

3. Eligibility

You may purchase through our website only if you are legally capable of entering into a binding contract.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

You must not use our website for fraudulent, unlawful or unauthorised purposes.

4. Product Information

We take reasonable care to ensure that product descriptions, photographs, sizing information, prices and availability are accurate.

Because RIVE & RITUEL garments may be individually cut, constructed and finished, minor variations may naturally occur between pieces.

These may include slight variations in:

• Stitching
• Finishing
• Texture
• Print or pattern placement
• Colour tone
• Measurements within reasonable production tolerances

Such minor variations are part of individual production and are not ordinarily considered manufacturing faults where they do not materially affect the appearance, quality, fit or intended use of the garment.

Product colours may also appear differently depending on your screen, device settings, photography and lighting.

Accessories shown in product imagery are not included unless specifically stated in the product description.

5. Sizing and Fit

Our sizing and fit guidance is intended to assist you in selecting an appropriate size.

Fit may vary according to body shape, fabric characteristics, garment construction and individual preference.

You are responsible for reviewing the relevant size information before placing your order.

If you require sizing assistance, you may contact RIVE & RITUEL before ordering.

Any sizing advice we provide is based on the measurements and information you give us and cannot guarantee a particular subjective fit.

Selecting an incorrect standard size is not considered a manufacturing fault.

Eligible garments may, however, qualify for an exchange or store credit under our Exchange, Returns & Store Credit Policy.

6. Made-to-Order Production

Many RIVE & RITUEL garments are produced individually following purchase rather than being taken from mass-produced inventory.

Where a garment is made to order, production may begin after your order has been accepted and payment has been authorised.

Production times shown on our website are estimates.

Production may be affected by:

• Order volume
• Fabric availability
• Trim or component availability
• Garment complexity
• Production capacity
• Customisation
• Quality-control requirements
• Circumstances outside our reasonable control

Production time is separate from shipping and carrier delivery time.

We will make reasonable efforts to communicate significant production delays.

A standard RIVE & RITUEL garment does not automatically become a bespoke or personalised product simply because it is produced after your order is placed.

7. Bespoke, Made-to-Measure and Personalised Garments

Certain RIVE & RITUEL services may include:

• Made-to-measure garments
• Non-standard sizing
• Customer-specific measurements
• Design alterations
• Special colour combinations
• Personalised details
• Other custom specifications

You are responsible for ensuring that all measurements, instructions, colours and personalisation details supplied to us are complete and accurate.

We may contact you for clarification before beginning production.

Once production of a genuinely personalised, made-to-measure or bespoke product has begun, changes or voluntary cancellation may no longer be possible.

Bespoke and personalised garments cannot ordinarily be exchanged or credited because of a change of mind, an incorrect measurement supplied by the customer or dissatisfaction with a specification that was produced correctly according to the confirmed instructions.

This does not affect your rights if the garment is faulty, materially misdescribed, incorrectly produced against the agreed specification or where applicable law requires another remedy.

8. Placing an Order

Products displayed on our website are invitations to place an order.

Before submitting your order, you are responsible for checking:

• Product
• Size
• Colour
• Quantity
• Customisation details
• Measurements where applicable
• Delivery address
• Billing information
• Contact details
• Price
• Delivery charges
• Any taxes or duties shown at checkout

After placing your order, you will normally receive an electronic confirmation acknowledging receipt of the order.

We reserve the right to decline an order before acceptance where there is a legitimate reason to do so.

9. Order Acceptance

We may decline or cancel an order where, for example:

• A product or required material is unavailable
• There is an obvious pricing or product-information error
• Payment cannot be authorised
• Delivery information cannot be verified
• Fraud or unauthorised payment activity is suspected
• The requested customisation cannot reasonably be completed
• Delivery to the destination is not possible
• The order would breach applicable law, customs requirements or restrictions

Where we cancel an order and have already received payment for products that will not be supplied, the relevant payment will be returned as required.

10. Prices

Prices are displayed in the currency available or selected through our website.

Prices may change before an order is placed.

A change in price will not ordinarily affect an order that has already been accepted.

Taxes, customs duties and import charges may vary depending on your delivery destination.

Where duties, taxes or import charges are not included at checkout, they may be collected separately by the carrier, customs authority or destination country.

Unless expressly stated otherwise at checkout, the customer is responsible for destination-country import charges.

11. Pricing Errors

We make reasonable efforts to ensure prices are correct.

If an obvious pricing error occurs, we may contact you before fulfilling the affected order.

We may offer you the opportunity to proceed at the correct price or cancel the affected item.

Where an affected order is cancelled, any payment due back to you will be handled in accordance with applicable law.

12. Payment

Available payment methods are displayed during checkout.

Payments may be processed through Shopify Payments or another authorised payment provider.

By placing an order, you confirm that:

• You are authorised to use the selected payment method
• The billing information supplied is accurate
• The transaction is legitimate
• Sufficient funds or credit are available

We may delay or decline an order where payment cannot be authorised or additional verification is reasonably required.

RIVE & RITUEL does not ordinarily receive or store your complete payment-card details.

13. Fraud Prevention

We may carry out reasonable payment-security and fraud-prevention checks.

We may request additional verification where an order presents an unusual security or payment risk.

An order may be delayed or cancelled if reasonably requested verification is not provided.

14. Customer Accounts

You may be able to create or use a RIVE & RITUEL customer account to manage orders, membership benefits, preferences or store credit.

You are responsible for:

• Providing accurate account information
• Keeping access to your account and email secure
• Preventing unauthorised access
• Maintaining a current email address
• Informing us if you believe your account has been compromised

You must not impersonate another person or use another customer's account without authorisation.

We may temporarily restrict an account where reasonably necessary for security, fraud prevention or misuse.

15. Exchanges, Store Credit and Our No-Refund Policy

RIVE & RITUEL does not offer voluntary cash refunds for change of mind.

Where an eligible garment is accepted under our voluntary return service, the available remedies are:

Exchange, or
RIVE & RITUEL store credit.

This applies where, for example, a customer:

• Changes their mind
• Chooses an incorrect size
• Chooses an incorrect colour
• Prefers another eligible garment
• Decides that an otherwise correctly supplied product is no longer suitable

Eligibility is governed by our Exchange, Returns & Store Credit Policy.

Our voluntary exchange period is separate from any statutory consumer right that may apply to a particular order.

Nothing in these Terms removes a monetary refund or other remedy where applicable law specifically requires RIVE & RITUEL to provide one.

16. Store Credit

Approved store credit may be issued to your RIVE & RITUEL customer account or through another identifiable store-credit method.

Unless required otherwise by law, store credit:

• May be used only for purchases made directly from RIVE & RITUEL
• Cannot be redeemed for cash
• Cannot ordinarily be transferred or resold
• Cannot be applied retrospectively to an order already placed
• Is based on the eligible amount actually paid
• Is subject to any currency or redemption conditions stated when issued

Store credit provided as part of our voluntary exchange service does not create a right to a cash refund.

17. Exchange Conditions

Our voluntary exchange service is governed by our Exchange, Returns & Store Credit Policy.

To qualify, garments must generally be returned:

• Unworn other than brief fitting
• Unwashed
• Unaltered
• Undamaged
• With original tags attached
• With hygiene protection intact
• Free from marks, makeup, body products and odours
• In appropriate protective packaging
• With valid proof of purchase

Swimwear and bodysuits should always be tried on over underwear with hygiene protection in place.

Returned garments are inspected before an exchange or store credit is confirmed.

18. Faulty, Damaged or Incorrect Products

Please inspect your order after delivery.

If you believe that a product is faulty, damaged during delivery or different from what you ordered, contact Customer Care as soon as reasonably possible.

We may ask for:

• Your order number
• A description of the issue
• Photographs of the garment
• Photographs of the packaging where transit damage is suspected
• Other reasonable information needed to assess the issue

Please do not continue wearing, wash, alter or repair an affected garment before assessment where doing so could worsen the issue or prevent us from properly examining it.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, exchange, store credit, price reduction or another remedy required by law.

19. Order Changes

Please contact us as soon as possible if you need to change:

• Size
• Colour
• Delivery information
• Contact details
• Customisation details
• Product selection

We will try to accommodate changes where production or fulfilment has not yet progressed too far.

Changes are not guaranteed.

A change is confirmed only when RIVE & RITUEL accepts it.

Additional charges may apply where a requested replacement, customisation or alteration has a greater value or requires additional work.

20. Order Cancellation

Please contact us as soon as possible if you wish to cancel an order.

Before production or fulfilment begins, we may be able to approve a voluntary cancellation.

Once production of a made-to-order garment has begun, voluntary cancellation may no longer be available.

Genuinely bespoke, personalised or made-to-measure orders may also become non-cancellable once production begins.

This voluntary cancellation policy does not remove statutory cancellation or withdrawal rights where such rights apply and cannot lawfully be excluded.

21. Shipping and Delivery

Production times and carrier delivery times are separate.

Any production or delivery date shown on our website is an estimate unless we expressly agree otherwise.

Delivery may be affected by factors including:

• Customs clearance
• Carrier delays
• Severe weather
• Public holidays
• Strikes
• Transport disruption
• Incorrect delivery information
• Failed delivery attempts
• Import inspections
• Events outside our reasonable control

Further information is available in our Shipping & Delivery Policy.

22. Delivery Information

You are responsible for providing complete and accurate delivery information.

This may include:

• Recipient name
• Street address
• Building or apartment number
• Postal or ZIP code
• City
• Country
• Telephone number
• Company, hotel, concierge or reception details where relevant

Once an order has entered fulfilment or has been dispatched, changing the delivery address may not be possible.

Where a parcel is returned because of an incorrect address, refusal, non-collection or failed delivery caused by the customer, reasonable shipping and return costs may apply.

23. Hotels, Concierge, Safe Places and Collection Points

Where you request delivery to a hotel, reception desk, concierge, safe place, parcel locker or collection point, you are responsible for ensuring that the destination is appropriate and authorised to receive the parcel.

Where permitted by applicable law, delivery may be treated as completed once the parcel has been delivered according to the authorised instructions.

24. Customs and International Orders

International orders may be subject to customs inspections, duties, local taxes, brokerage fees or import requirements.

RIVE & RITUEL does not control customs-processing times or destination-country import decisions.

Customers are responsible for ensuring that products can legally be imported into their delivery country.

Where an international parcel is refused, abandoned or returned because applicable import charges were not paid, reasonable return and customs costs may be deducted from any amount or voluntary store credit otherwise due, where legally permitted.

25. Risk and Ownership

Ownership of the goods passes in accordance with the law applicable to the order.

Risk of accidental loss or damage will not pass earlier than permitted by mandatory consumer law.

26. Product Care

RIVE & RITUEL garments should be cared for according to the care instructions supplied with the garment or displayed on our website.

We are not responsible for damage resulting from:

• Failure to follow care instructions
• Incorrect washing or drying
• Bleach or harsh chemicals
• Excessive chlorine exposure
• Salt left untreated
• Sunscreen, oils, lotions or fake tan
• Rough pool surfaces
• Jewellery or sharp objects
• Improper storage
• Unauthorised alteration or repair
• Misuse
• Accident
• Ordinary wear and tear

This does not apply where the underlying issue results from a manufacturing defect.

27. Promotions and Discount Codes

Promotional offers are subject to the terms displayed with the promotion.

Unless expressly stated otherwise:

• Promotional codes cannot be applied retrospectively
• Codes have no cash value
• Codes may be limited by product, customer, territory or date
• Offers are subject to availability
• Discounts may not be combinable
• Delivery, duties and taxes may be excluded
• Promotional items are valued according to the amount actually paid

We may correct or withdraw a promotion affected by an obvious error, fraud or misuse.

28. Third-Party Retailers

These Terms apply only to purchases made directly through RIVE & RITUEL.

Where a product is purchased through an independent retailer, marketplace, stockist or other authorised sales partner, the contract of sale is normally with the retailer that processed the purchase.

Shipping, cancellation, exchange, store-credit and return requests should therefore normally be directed to that retailer and will be subject to its applicable policies.

RIVE & RITUEL cannot directly reverse a payment collected by another retailer.

You may still contact us regarding product-care questions or suspected manufacturing issues.

29. Wholesale, Hospitality and Commercial Purchases

These Terms are primarily intended for customers purchasing for personal use.

Wholesale, hospitality, resort, spa, stockist, professional styling, editorial, commercial and other business orders may be subject to separate written terms.

Commercial purchases may also be subject to different pricing, payment, delivery, production, exchange and liability arrangements agreed separately with RIVE & RITUEL.

30. Intellectual Property

The RIVE & RITUEL website and its content are owned by or licensed to RIVE & RITUEL and are protected by applicable intellectual-property laws.

Protected materials may include:

• RIVE & RITUEL branding
• Logos
• Product names
• Garment designs
• Design details
• Photographs
• Videos
• Illustrations
• Graphics
• Editorial content
• Product descriptions
• Size guides
• Lookbooks
• Website layouts
• Digital assets

You may use our website for personal and non-commercial shopping purposes.

Without prior written permission, you must not reproduce, commercially use, distribute, copy or misrepresent RIVE & RITUEL content or branding.

Nothing in these Terms transfers ownership of our intellectual property to you.

31. Website Use

You must not use our website:

• For unlawful or fraudulent activity
• To interfere with website security
• To gain unauthorised access to systems or accounts
• To transmit malicious software
• To unlawfully collect personal information
• To scrape content for unauthorised commercial purposes
• To impersonate another person
• To manipulate promotions or store credit
• To place fraudulent orders
• To infringe our intellectual-property rights or the rights of others

We may restrict access where reasonably necessary to protect RIVE & RITUEL, our customers, our systems or our legal rights.

32. Website Availability and Errors

We aim to keep our website accurate, secure and available.

However, we cannot guarantee uninterrupted operation.

We may update, restrict or temporarily suspend website functions where reasonably necessary for maintenance, security, technical improvements, changes to our services or legal compliance.

We may correct errors concerning product descriptions, pricing, sizing, availability, delivery information, production times or website content.

If an error materially affects an order, we may contact you before proceeding.

33. Privacy

Personal information is handled in accordance with our Privacy Policy and the privacy controls available through our website.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to provide it.

34. Our Responsibility

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing in these Terms limits rights relating to:

• Fraud or fraudulent misrepresentation
• Intentional wrongdoing
• Liability that cannot legally be excluded
• Defective or unsafe goods where mandatory law applies
• Mandatory consumer protections

For consumer purchases, RIVE & RITUEL is not responsible for purely commercial losses arising from products purchased principally for personal use.

35. Events Outside Our Reasonable Control

We are not responsible for delay or failure resulting from circumstances outside our reasonable control where we have taken reasonable steps to minimise their effect.

Examples may include:

• Severe weather
• Natural disasters
• Fire or flood
• Government restrictions
• Customs disruption
• Transport strikes
• Carrier disruption
• Energy or communications failures
• Material shortages
• Serious cyber incidents
• Disruption affecting production or suppliers

Where such an event materially prevents performance, we will handle the affected order in accordance with applicable law.

36. Consumer Rights

Our policies concerning exchanges, store credit, made-to-order production and voluntary cancellation form part of the commercial terms offered by RIVE & RITUEL.

They do not exclude or restrict consumer rights that cannot legally be waived.

Where applicable law provides a mandatory right to cancellation, withdrawal, repair, replacement, price reduction, refund or another remedy, that mandatory legal right takes precedence over a conflicting provision of these Terms.

This does not change RIVE & RITUEL's general commercial policy that voluntary change-of-mind returns are handled through exchange or store credit rather than cash refunds.

37. Governing Law

These Terms and contracts made directly with RIVE & RITUEL are governed by Swiss law.

Where you are a consumer resident in another country, this choice of law does not remove any mandatory consumer protections that apply to you and cannot legally be excluded.

Nothing in these Terms prevents a consumer from exercising rights before a court or authority that has mandatory jurisdiction under applicable law.

Commercial or business arrangements may be subject to separate jurisdiction provisions agreed in writing.

38. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, website, production methods, services or legal obligations.

The Terms applicable to an order will ordinarily be those in effect when the order was placed.

Changes will not retrospectively remove contractual or statutory rights relating to an order already accepted.

The current revision date appears at the top of this page.

39. Severability

If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or limited only to the extent necessary under applicable law.

40. Contact Us

For questions regarding these Terms, an order or a RIVE & RITUEL product, please contact:

RIVE & RITUEL
Esplanade de Pont-Rouge 9a
1212 Lancy
Switzerland

Email: customer.care@riveandrituel.com